Existing request
Include the request ID. If funds were sent, also keep the transaction hash, asset, amount, network and sending wallet available.
Contact
Contact ExchangeWales.
For help with an exchange request, payment, account access or verification, use the support chat or email support@exchange.wales.
Account help
Use the email connected to the account and describe the problem without sending passwords or recovery codes.
Security reminder
ExchangeWales support will never need your wallet seed phrase or private key.