Account data
This can include name, username, email, phone, country, language and account-security information.
Legal
Privacy Policy.
ExchangeWales processes data needed to operate accounts, exchange requests, support, verification, security and service records.
Request data
Requests can include asset, network, amount, quote, request ID, wallet addresses, timestamps and status history.
Support and verification
Support messages, attachments and verification information can be processed when the user submits them.
Technical data
Security and service operation can use IP address, device/browser information, session identifiers and error logs.
Use and retention
Data can be used for request processing, support, fraud prevention, compliance, disputes, security and audit.
Contact
Privacy questions can be sent through support using the account email and a clear description of the request.