Exchange request help
Questions about request status, amount, selected asset or payment timer.
Support
Help with exchange requests and payments.
Use the website support chat or email support@exchange.wales. For an existing payment, include the request ID and transaction hash so the case can be identified quickly.
Payment help
Provide the request ID, transaction hash, asset, network and sending information if payment was already sent.
Account and verification
Support can help with account access and verification workflow questions. Never send a password, seed phrase or private wallet key.