Is the exchange automatic?
The request flow, live quote calculation, payment timer, notifications and blockchain checking are automated. Some requests may still be stopped or reviewed when risk controls require it.
FAQ
Rates, networks, payments, wallets and verification.
Answers to common questions about the ExchangeWales request process.
Why is the rate different from a public exchange?
A public exchange shows trading-market prices from its order book. ExchangeWales shows a fixed service quote for the payment window, which can reflect liquidity, market movement protection, network and processing costs and operational risk.
What is an order book?
An order book is the list of buy and sell orders available at different prices and quantities. The best displayed price may only be available for a limited amount.
What is slippage?
Slippage is the difference between an expected market price and the average price available when an order is actually executed, often because of order size, liquidity or fast market movement.
Why can ExchangeWales fix a quote?
The final service quote can include a market-movement and liquidity buffer for the payment window. This lets the request display a defined receive amount while the customer sends the payment.
When is KYC required?
Verification is required when configured volume thresholds are reached or when risk, jurisdiction, wallet activity or compliance checks require identity confirmation.
What are the request limits?
The visible limits apply per request. Daily, monthly and verification controls may also apply depending on current configuration and completed account volume.
What happens after I create a request?
You receive a request ID, fixed quote, payment wallet, QR code and payment timer. Send the exact asset on the selected network before the timer expires.
Which USDT networks are supported?
The configured launch networks for USDT are TRC20, ERC20, BEP20, Solana and TON. The exchange form shows the currently available networks and is authoritative.
What if I choose the wrong network?
Wrong-network payments can be permanently lost or require manual investigation. Always match the asset and network shown on the payment screen before sending funds.
What if the timer expires?
Unpaid requests expire automatically. If you already sent funds after expiry, contact support with the request ID and transaction hash instead of creating a duplicate payment.
How long does processing take?
Processing depends on blockchain confirmation, network conditions and request checks. The account status is updated as the request moves through the workflow.
Why do you ask for sender and recipient wallets?
The sender wallet helps match the incoming blockchain payment to the request. The recipient wallet is where the output asset should be sent.
Can I send funds from a centralized exchange?
A centralized exchange can sometimes broadcast withdrawals from its own wallet infrastructure. Keep the request ID and transaction hash available if the observed sender address differs from what you expected.
Can I cancel a request?
You can cancel before payment. After funds are sent, cancellation may not be possible because blockchain transfers are normally irreversible.
What if the amount sent is different?
The request may need additional review. Keep the request ID and transaction hash and contact support rather than sending another payment.
Do you give investment advice?
No. ExchangeWales provides an operational request workflow for supported digital assets and does not provide trading, tax, legal or investment advice.
Why can a request be rejected?
A request can be rejected if payment cannot be matched, information is inconsistent, the wallet or network is unsupported, limits are exceeded, or risk controls require refusal.
How do I contact support?
Use the support button on the site and include the request ID. If you already paid, include the transaction hash and sending details.
Where can I see supported assets and networks?
Use the Supported assets and Networks pages or the exchange form. Availability can change, so the current exchange form is the final source before payment.