Before payment
Confirm that the domain is exchange.wales, check the asset pair, selected network, exact amount, timer and both wallet addresses.
ExchangeWales guide
How to exchange crypto safely
Most irreversible crypto-payment mistakes can be reduced by checking a few details before broadcasting the transaction.
During payment
Use the payment address shown inside the request, verify the first and last characters after pasting, and never change network after the request has been created.
After payment
Keep the request ID and transaction hash. Use the account status page to follow the request and contact support if the transaction is confirmed on-chain but the request does not update.